FAQ

What are the factors that affect the price of a flagpole/lamp pole?
There are basically seven features that distinguish any given flagpole/lamp pole.
1. Material (aluminum or stainless steel)
2. Height
3. Top and bottom diameter
4. Wall thickness
5. Finish (brushed satin stainless steel or aluminum, anodized and powder painted for aluminum)
6. Halyard system (internal or external)
7. Installation type (base plate, hinged base or wall mount)
Is all accessories included with a flagpole/lamp pole to complete installation?
All accessories are included, as well as a base, in the pole package. Nothing extra needs to be purchased by a customer. However, there are installation materials (concrete, wood wedges and sand) that are not included.
How many sections are in each flagpole/lamp pole?
Typically, 6-12 meters poles come in one section. 13-24 meters poles come in two or three sections. 25-30 meters poles are three sections.
Why is it important to keep poles dry while they are in packaging?
The air bubble film that the poles are wrapped in contains a chemical that is released when wet that stains the satin finish poles. If a pole needs to be stored outside in the weather, unwrap it first and block it up off of the ground. When wrapping is left on a pole that is damp, unevaproated moisture can create a stain on the satin finish, also.
What do we do if we unwrap the pole and find that the wrapping has stained it?
On occasion there will be stains on a satin finish pole. The best way to remove the stains is warm, soapy water, aluminum alloy cleaners, or a medium grit sandpaper. If sand paper is used, always rub in the same direction as the original grain. This is for satin finish pole only. For painted or anodized poles, NO caustic cleaners should be used. Instead use liquid soap and water. First spot test on the metal for possible damage to the finish.
Can I place a sample order?
Yes, we accept sample order. For stainless steel flagpole set, MOQ is 3-5 sets. For aluminum flagpole and lamp pole, MOQ is 10-20 sets. By the way, we would like to supply 10-15cm long pipe sample for your reference about the finish if we have in stock, and we request express freight collect.
What is the terms of payment?
Generally speaking, we prefer to T/T. For samples order, 100% T/T in advance. For large quantity order, 50% T/T in advance and balance 50% T/T before delivery.
What about the production time and delivery time?
Actually, it depends on the order quantity. If for samples order, 5-10 working days production after receiving the payment. If for large quantity order, at least 30 working days production after receiving the deposit.

If you still have some further question, please send an email to salesgrace1@outlook.com, we will get back to you as soon as possible.

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